Last updated: 03/01/26
RoamMore is operated by a New Zealand sole trader. By purchasing or using a RoamMore eSIM, you agree to these Terms of Service and our Privacy Policy set out below.
1. About RoamMore
RoamMore provides prepaid international travel eSIMs that allow you to access mobile data using third-party mobile networks outside New Zealand.
Contact:
2. Eligibility
You must be 18 years or older to purchase or use a RoamMore eSIM.
By purchasing, you confirm that all information you provide is accurate and complete.
3. Products & Services
RoamMore sells digital eSIMs only (no physical SIM cards).
All eSIMs are one-off prepaid products.
Prices are displayed in USD by default and charged at checkout.
4. Activation & Use
eSIMs are delivered digitally after purchase.
Once an eSIM is installed or activated, it cannot be transferred to another device.
Some websites, apps, or services may not be supported on certain networks or in certain countries.
RoamMore does not guarantee uninterrupted service, coverage, speed, or compatibility in all locations.
5. Fair Use & Prohibited Activity
You must not use a RoamMore eSIM for:
Illegal activities
Fraud, abuse, or resale
Network abuse, spamming, or excessive automated usage
We reserve the right to suspend or cancel an eSIM without notice if misuse is detected.
6. Refunds
All sales are final.
No refunds are provided for change of mind, compatibility issues, coverage limitations, or unused data.
This does not limit your rights under New Zealand consumer law where applicable.
7. Chargebacks
Any credit card chargeback or payment dispute may result in:
Immediate suspension of the associated eSIM
Blocking of the user from future RoamMore purchases
We encourage customers to contact us first at care@roammore.co to resolve issues.
8. Third-Party Networks
RoamMore relies on third-party mobile network operators overseas. We do not control:
Network availability
Coverage
Speed
Outages or restrictions imposed by local operators
9. Limitation of Liability
To the maximum extent permitted by law:
RoamMore is not liable for indirect or consequential losses.
Our total liability is limited to the amount paid for the eSIM.
We are not responsible for roaming interruptions, network outages, or third-party service failures.
10. Disputes & Complaints
All formal complaints must be submitted in writing to care@roammore.co.
We will respond within 15 working days.
These terms are governed by New Zealand law, and any disputes will be handled by New Zealand courts.
Privacy Policy
11. Personal Information We Collect
We may collect and store:
Name
Email address
Billing address
Device information (including device ID, EID and IP Address)
Transaction and payment metadata
We do not store full credit card details.
12. How We Use Your Information
We use your information to:
Deliver and manage your eSIM
Process payments
Provide customer support
Send service or marketing communications (you may unsubscribe at any time)
Prevent fraud and misuse
13. Payments
Payments are securely processed by Stripe. Payment data is handled in accordance with Stripe’s security and privacy standards.
14. Data Storage & Overseas Transfers
Your information may be stored or processed outside New Zealand, including by trusted service providers. We take reasonable steps to ensure your data is protected in line with the Privacy Act 2020.
15. Your Rights
You have the right to:
Access your personal information
Request corrections
Opt out of marketing communications
Requests can be made by emailing care@roammore.co.
16. Updates
We may update these Terms and this Privacy Policy from time to time. Continued use of RoamMore services means you accept the updated terms.
New Zealand sole trader: N R Keegan
Contact email: care@roammore.co
Last updated: 03/01/26
RoamMore is operated by a New Zealand sole trader. By purchasing or using a RoamMore eSIM, you agree to these Terms of Service and our Privacy Policy set out below.
1. About RoamMore
RoamMore provides prepaid international travel eSIMs that allow you to access mobile data using third-party mobile networks outside New Zealand.
Contact:
2. Eligibility
You must be 18 years or older to purchase or use a RoamMore eSIM.
By purchasing, you confirm that all information you provide is accurate and complete.
3. Products & Services
RoamMore sells digital eSIMs only (no physical SIM cards).
All eSIMs are one-off prepaid products.
Prices are displayed in USD by default and charged at checkout.
4. Activation & Use
eSIMs are delivered digitally after purchase.
Once an eSIM is installed or activated, it cannot be transferred to another device.
Some websites, apps, or services may not be supported on certain networks or in certain countries.
RoamMore does not guarantee uninterrupted service, coverage, speed, or compatibility in all locations.
5. Fair Use & Prohibited Activity
You must not use a RoamMore eSIM for:
Illegal activities
Fraud, abuse, or resale
Network abuse, spamming, or excessive automated usage
We reserve the right to suspend or cancel an eSIM without notice if misuse is detected.
6. Refunds
All sales are final.
No refunds are provided for change of mind, compatibility issues, coverage limitations, or unused data.
This does not limit your rights under New Zealand consumer law where applicable.
7. Chargebacks
Any credit card chargeback or payment dispute may result in:
Immediate suspension of the associated eSIM
Blocking of the user from future RoamMore purchases
We encourage customers to contact us first at care@roammore.co to resolve issues.
8. Third-Party Networks
RoamMore relies on third-party mobile network operators overseas. We do not control:
Network availability
Coverage
Speed
Outages or restrictions imposed by local operators
9. Limitation of Liability
To the maximum extent permitted by law:
RoamMore is not liable for indirect or consequential losses.
Our total liability is limited to the amount paid for the eSIM.
We are not responsible for roaming interruptions, network outages, or third-party service failures.
10. Disputes & Complaints
All formal complaints must be submitted in writing to care@roammore.co.
We will respond within 15 working days.
These terms are governed by New Zealand law, and any disputes will be handled by New Zealand courts.
Privacy Policy
11. Personal Information We Collect
We may collect and store:
Name
Email address
Billing address
Device information (including device ID, EID and IP Address)
Transaction and payment metadata
We do not store full credit card details.
12. How We Use Your Information
We use your information to:
Deliver and manage your eSIM
Process payments
Provide customer support
Send service or marketing communications (you may unsubscribe at any time)
Prevent fraud and misuse
13. Payments
Payments are securely processed by Stripe. Payment data is handled in accordance with Stripe’s security and privacy standards.
14. Data Storage & Overseas Transfers
Your information may be stored or processed outside New Zealand, including by trusted service providers. We take reasonable steps to ensure your data is protected in line with the Privacy Act 2020.
15. Your Rights
You have the right to:
Access your personal information
Request corrections
Opt out of marketing communications
Requests can be made by emailing care@roammore.co.
16. Updates
We may update these Terms and this Privacy Policy from time to time. Continued use of RoamMore services means you accept the updated terms.
New Zealand sole trader: N R Keegan
Contact email: care@roammore.co